Call Center (3CX) Software

A multi-line and multi-number communication system without the need for landlines, whereby mobile lines are purchased in the required number and linked directly to the system so that each employee has his own mobile line, with the possibility of linking the same line or number to more than one phone at the same time.

3CX is a call center system program supported by Windows and Linux operating systems. It is considered one of the best programs available in this field, and allows companies to manage and operate wireless and video support systems via the Internet in an easier and more efficient way.

3CX is the most popular system in the Kingdom of Saudi Arabia and is used by a large number of companies and government agencies in their customer support systems. If you are looking for a call center system that meets your business needs, 3CX is the best choice for you.

Features:

• Communications: The ability to send and receive calls from outside the Kingdom with Saudi numbers as if the employee is inside, and it also provides internal communication services for company employees and branches from inside or outside the institution and receive customer calls through the call center team
• Video calling: You can use video calling whether it is a direct call from one transfer to another or online meetings or using a mobile device.
• Live chat: Be in constant contact with your customers wherever they are on the site, or 3CX email makes it easy for you to reach the customer and provide them with appropriate services.
• Transfers and users: You can create an infinite number of transfers for employees and different powers that suit the structure of each company and link them with private phone numbers and at no additional cost.
• Call centers - Q: Ease of creating one or multiple call centers (call centers) to provide the appropriate service for each customer, in addition to the ability to create an unlimited number according to the company's needs and at no additional cost.
• Integration and connectivity: Ready connectivity for a range of CRMs, MS 365, Teams and contact management, through which you can know the caller's profile and information when calling.
• Branch connectivity: The ability to connect all branches of the facility without additional licenses, in addition to the ability to communicate between branches using the employee's extension number without the need to use a mobile or phone connection.
• SMS: You can send SMS messages through the system to customers, from confirming an appointment or marketing through the ready connectivity from the world's giant messaging companies.
• Call fees: There are no additional fees for calls except for the monthly line subscription package from the telecom company.
• Sales management system: Customer relationship management system (CRM) to manage and follow up on all sales operations.
• CRM: The system is linked to sales and technical support systems (CRM) so that all calls are entered into the system and tracked automatically and included in the potential customers' tables and provide the necessary powers to employees to achieve the desired goal.
• Reports: Providing reports and statistics for all calls and each employee to help evaluate performance.
• System Approval: A global system approved by major companies in the world such as (Mercedes Benz, Toyota, Coca-Cola, BMW, Honda, Porsche, and other companies).
• Linking with (IP Phones): Providing the possibility of linking it with (IP Phones).

The difference between the (3CX) system and other systems:

 Work from anywhere via mobile:

• Call, message, video, meetings... anywhere
o Easily transfer calls or chat with colleagues or video call.
o Adapt your status when you are out of work and see your team's availability.
o Hands-free calling with Siri and Bluetooth integration.
o Reconnect for seamless switching between networks.
• Not just calls: WhatsApp and live chat, Facebook and SMS
o Live chat with site visitors even on the go.
o Connect your business with WhatsApp and Facebook and respond to messages from 3CX.
o Send and receive business SMS from the same place.
o Transfer chats to groups or specific team members.
• Reduce your communication costs by more than 50%
o No licenses per user per month. One low annual system cost.
o Free internal calls even outside the office.
o Eliminate SIM cards and rely on free calls between employees.
o Choose your SIP service from service providers and choose the best prices.
• Our iOS/Android Apps
o Download the app from Google Play or the App Store.
o Find the QR code in your web client or welcome email.
o Open the app, scan the QR code, and you’re good to go!
o Use the app with your desk phone when needed.

Our Responsibilities with Our Clients

• System Design: This includes identifying the company's requirements and designing a call center system that meets those requirements.
• System Installation: This includes the installation and basic setup of the call center system and ensuring that the system is working properly.
• System Operation: This includes operating the system and ensuring that all features and services are working properly.
• Technical Support: This includes technical support for users and solutions to problems that may occur during the use of the system.
• Taking Responsibility for the System: This includes taking responsibility for the system and ensuring that all features and services are working properly and absorbing all necessary updates.

Benefits of Using 3CX Call Center

• Ease of Use: 3CX has an easy-to-use interface that will help users to deal with the system easily.
• Monitoring and Management: 3CX allows managers to monitor all conversations and control the procedures smoothly and easily.
• Performance: 3CX has high performance and supports a large number of users and conversations smoothly.
• Financial Savings: 3CX can save other service costs and system management costs, as it does not require adding additional devices or additional management costs.
• Compatibility with systems and devices: 3CX supports many different devices and is compatible with different operating systems.
• Integrated Support Service: 3CX provides an integrated online support service and allows users to get the necessary help and support at any time.
• Presence of Local Agents: The presence of local agents for the system helps the continuity of service for the company.

Sectors that need call center systems

There are many different sectors that may need a call center, including:
• Banking: Banks and banking companies use a call center to help solve problems faced by customers and provide them with the required information.
• Health and medicine: This sector uses a call center to answer customer questions and provide information about medications and side effects.
• E-commerce: This sector uses a call center to answer customer questions and meet their needs about orders and shipments.
• Technology: Technology companies use a call center to answer customer questions and solve their problems related to products.
• Communications: This sector uses a call center to answer customer questions and solve their problems related to communication services.
• Public services: This sector uses a call center to answer customer questions and meet their needs about various services.
• Insurance: To answer questions about insurance and notify customers of new events about the insurance policy.
• Mixed industry: To answer questions about products, services, and support for customers.
• Health services: To answer questions about health services and connect with doctors and clinics.
• Government Services: To answer questions about government services and help in applying for services.

• Social Services: To answer questions about social services and help in applying for services.
These are just some examples of the sectors that can use a call center.

Sales system:

• A system that organizes and follows up on all sales operations by building the company’s sales stages, for example: (the order status is new, and it is transferred to another status according to the follow-up process: interested, a price quote was sent, signed, transferred to a customer, ...).
• The system (CRM) contains the following features:
o A profile of the potential customer with his information
o The status of the potential customer
o Quotations
o Invoices
o Contracts
o Appointments
o Meetings
o Visits
o Notes
o Reminders
o And a record that documents all the transactions that take place with the potential customer
• When the potential customer is converted into a real customer, a file is opened in his name containing the following information:
o Personal file
o Contacts
o Notes
o Statement of Accounts
o Invoices
o Receipts
o Quotations
o Sales Returns
o Estimated Invoices
o Subscriptions
o Expenses
o Contracts
o Projects
o Tasks
o Cards
o Files
o Storage Servers
o Reminder
o Map
o Follow-up Record
• It is also possible to give an account to each customer through which he can make purchase orders and pay online and see his invoices, payments, contracts, quotations and everything in his profile.
• The system evaluates sales employees in terms of performance based on the performance indicators defined in the system.